Service delays on a different level

[blacknwhite]

I've had my Lyriq for about six months now and absolutely love the drive but man, the service side of things has been a whole different story. Took it in recently for a pretty minor issue, a charging door that wouldn't close properly, this thing should've been a quick fix but instead, I got the "parts are on national backorder" line and was told they'd call me when it comes in...ladies and gents..... behold that was five weeks ago. I've called twice for an update and both times got passed around like no one really wanted to deal with it and one guy even said, "We don't see a lot of these yet, so we're still figuring things out." uh… not super reassuring, this is just growing pains because the Lyriq is still new ish, I expected a lot more especially with this premium branding Cadillac is aiming for

 

[Qui3tCruis3r]

Yeah, sorry to hear about that crappy service, sounds like the usual new-model problems. It's a known fact that parts can be slow to get when something's just out. Hopefully, once things calm down getting service and parts will get easier fast

 

[gunnsgarcia]

Seems like youre really enjoying the Lyriq itself, but the service side has been frustrating, what should've been a quick fix for the charging door has dragged into weeks of waiting on backordered parts and vague answers from the dealer , which feels a bit disappointing given Cadillac's premium branding.